Shipping policy

Shipping Policy

Shipping options and delivery times

Delivery time depends on where the item is located when you place your order:

Items stocked in your country — free shipping, delivered to a parcel locker within 2–3 days.
Items shipped from our international warehouse — cost and delivery time are calculated at checkout.

The delivery time and cost shown at checkout, next to your selected shipping method, are the ones that apply. Actual delivery times may vary depending on your location and customs processing.

Shipping cost

Shipping is free for items stocked in your country — with no minimum order value. For all other items, the shipping cost is calculated at checkout and depends on the method you choose.

Order status: items from the international warehouse

So that you always know where your order is:

“Unfulfilled” — this does not mean nothing is happening. Your parcel is already in transit to the local warehouse in your country. Individual tracking is not available at this stage.
“Fulfilled” — your parcel has arrived at the warehouse in your country and has been handed over to the local delivery service. A tracking number is available from this point, and delivery to the parcel locker usually takes 2–3 days.

Order status: items stocked in your country

These orders ship directly from the local warehouse: a tracking number is available as soon as the order is dispatched, and delivery to the parcel locker takes 2–3 days.

Order tracking

We will send the tracking number to the email address you provided. For items stocked in your country it is available immediately after dispatch. For items from the international warehouse, tracking is activated once the order moves to “Fulfilled” and local delivery begins — before that the parcel travels along the international route, where individual tracking is not available.

Customs duties and taxes

Orders are shipped without import duties and taxes included. If the customs authority of the destination country charges import duties or fees, they are payable by the recipient. The amount depends on local legislation and is beyond our control.

Address, failed delivery and lost parcels

Please provide an accurate and complete delivery address. If a parcel is returned because of an incorrect address or refusal by the recipient, re-shipping may require an additional delivery charge. If a parcel is delayed or lost in transit, please contact us — we will open an investigation with the carrier and arrange either a re-shipment or a refund.

Our commitment

We work continuously to improve delivery speed and the shopping experience. Logistics routes and delivery times are regularly optimised so that you receive your orders faster and with better service.